Booking and Cancellation Policies

These Terms and Conditions are intended for your safety and ease of use of our services. They should be read and understood before making a booking. We have tried our best to keep the fine print to a minimum, but the following terms are necessary for the benefit of everyone who stays at Great Grandpa Henry Retreat. By making a booking with us, you are agreeing to be bound by these terms and conditions. Credit card details are required as security for all bookings.

Booking Terms

Cancellations made within 14 days of booking arrival date incur a 100% cancellation fee. Cancellations made with more than 14 days’ notice incur an administration charge of 20% of total booking fee. Changes of date may be possible - contact us directly.

On arrival you will be welcomed by Peter and shown around.

Due to the nature of the house and surrounds as it was built in the 1930’s Great Grandpa Henry Retreat is not ideally suitable for those with a disability using a wheelchair as there are a few steps into the property and access to the bathroom would be not be wheelchair friendly.

Booking confirmation

Payment for website bookings (via the Book Now button) is required in full at the time of making your booking. Payment for Direct bookings (via telephone or email) can be by either Credit Card or Direct Deposit.

Guests choosing to pay for their Direct booking by Direct Deposit must pay for their entire stay on booking.

Guests choosing to pay for their Direct booking by Credit Card can choose to pay just a non-refundable deposit of 20% of the total booking fee (negotiable for bookings more than 6 months in advance) to confirm the booking with full payment required no later than 30 days prior to arrival. On selecting this method of payment, your credit card will be charged the amount of the deposit on booking. 30 days prior to your arrival it will be charged for the balance of payment.

A confirmation email will be forwarded to your nominated email address once the booking process is complete.

Cancellations

As a accommodation business, late cancellations and amendments to bookings often result in an empty house which has a significant impact on our business.

Cancellations received more than 14 days prior to arrival incur an administration charge of 20% of the total booking fee (or a lesser amount at the discretion of management).

Cancellations received within 14 days of arrival incur a fee of 100% of the total booking cost.

Full payment is required at least 30 days prior to arrival date. Failure to arrange payment will result in cancellation of the booking.

If you do not arrive or do not stay for the entire number of nights booked no refund will be given.

Date Changes

If notified more than 30 days prior to arrival your booking dates may be changed subject to availability. Tariff increases may apply. Changes to dates with less than 30 days notice will incur cancellation fees to the original booking.

Dogs

Great Grandpa Henry is dog friendly accommodation.

We request that you let us know that you dog is coming with you and you will need to provide bedding, food bowl, water bowl and we request that you clean up after your dog by placing their deposits in the red lidded rubbish bin.

If the dog is staying we will require a credit card number for security purposes against any possible cleaning charges or damage rectification caused by your pet.

Late Check-out/Early Check-in

The cottage will be ready for you by 2.30pm on the day of arrival, and check out time is strictly by 10:30am on the last day of your stay.

Late check out or early check-in may be possible and is dependant on other bookings. Please enquire prior to your arrival.

If cleaners are kept waiting due to you failing to leave the house by the agreed time, a late departure fee of $50 will be charged. The guest acknowledges that any charge of this nature will be debited from the credit card used to secure the booking.

Damaged or missing property

The person booking the house or the credit card holder is deemed to be responsible for their actions and those of any of their group.

We accept that some wear and tear of the cottage and its contents is normal. However, Great Grandpa Henry Retreat reserves the right to charge guests the cost of rectifying damage, caused by the  deliberate, negligent or reckless act of the guest to the cottage’s property or  structure and to replace, with new, any missing items. If the damage is such that the house is not able to be let for a period of time, that loss of income will also be billed to the guests who caused the damage.

It is expected that dishes will be washed and any major cooking mess, including in the oven, will be cleaned prior to departure. Any unusual additional cleaning will be charged to the guest.

We will make every effort to rectify any damage internally prior to contracting specialists to  make the repairs, and therefore will make every effort to keep any costs that  the guest would incur to a minimum.

The guest acknowledges that any charges of this nature will be debited from the credit card used to secure the booking.